Bajo Komodo Explore (PT. Jelo Komodo Tour)

Welcome to Bajo Komodo Explore. Your privacy is important to us, and we are committed to protecting your personal data and ensuring transparency in how we collect and use your information.

1. Who We Are

Our website, https://bajokomodoexplore.com
(“the Website”), is operated by PT. Jelo Komodo Tour.

For any privacy-related concerns, you can contact us at:

Company Name: PT. Jelo Komodo Tour
Address: Jln. Golo Koe, Gang Cempaka, Labuan Bajo, Manggarai Barat, Nusa Tenggara Timur 86763, Indonesia
Email: info@bajokomodoexplore.com
Phone / WhatsApp: +62 821 373 0902

2. What Personal Data We Collect and Why We Collect It

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, and travel preferences
• Transactional Data: Booking details and payment information
• Technical Data: IP address, browser type, cookies, and usage data
• Sensitive Data: We do not intentionally collect sensitive personal data. Any such data shared will be handled securely

We collect this data to:

• Process bookings and manage reservations
• Provide customer support
• Improve our website and services
• Send relevant updates or offers (with consent)

3. Comments

When visitors leave comments on the Website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser information to help detect spam.

4. Media

If you upload images to the Website, please avoid including embedded location data (EXIF GPS), as this information may be accessible to other users.

5. Contact Forms

Information submitted through contact forms will be used for customer service purposes only and will not be used for marketing without your consent.

6. Cookies

We use cookies to improve your browsing experience. Types of cookies we use include:

• Functional Cookies: To ensure proper website functionality
• Analytics Cookies: To understand user behavior and improve services
• Marketing Cookies: For relevant advertising
• Social Media Cookies: For integration with social platforms

You can control cookie preferences through your browser settings.

7. Analytics

We may use analytics tools such as Google Analytics to understand how visitors use our Website.

Users can opt out of analytics tracking through browser settings or relevant tools provided by the service.

8. Who We Share Your Data With

We may share your data with trusted third parties, including:

• Payment service providers
• Cloud storage providers
• Marketing and analytics platforms

All third parties are required to handle your data securely and in accordance with their own privacy policies.

9. How Long We Retain Your Data

We retain personal data only as long as necessary:

• Contact form submissions: up to 6 months
• Analytics data: up to 1 year
• Booking and transaction records: up to 10 years

10. Your Rights

You have the right to:

• Access your personal data
• Request corrections or deletion
• Withdraw consent at any time
• Request data transfer
• Object to data processing

To exercise your rights, please contact us at info@bajokomodoexplore.com

11. Where Your Data Is Sent

Your data may be processed outside your country of residence. We ensure all data transfers comply with applicable data protection laws and are protected through secure agreements.

12. How We Protect Your Data

We implement appropriate security measures, including:

• Data encryption
• Secure systems and access control
• Staff training on data protection

13. Data Breach Procedures

In the event of a data breach, we have procedures in place to:

• Identify and contain the issue
• Notify affected users if necessary
• Take corrective actions promptly

14. Third-Party Data Sources

We may receive information from third-party partners such as advertising or analytics providers to improve our services and marketing.

15. Automated Decision-Making & Profiling

We may use automated tools for analytics and marketing purposes. You can opt out through your browser or privacy settings.

16. Legal Compliance

We comply with applicable data protection laws and regulations where required.

17. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us so we can remove the information.